planecrash

Well, I guess, let this be a warning to potential, future, paying customers. Two weeks after purchase, my activation key no longer activates the software I paid for. Additionally customer support appears to be non-existent. I have contacted them twice, with no response. My initial request for assistance, on this forum, was immediately closed/locked by a hasty moderator. Like, ok, support for things like that are not handled on the forums, so all discussion around the issue must be suppressed by locking the thread? Good luck!

Regarding After clean install of windows activation code is no longer working and your comment Obviously, I have attempted to contact customer support first, multiple times, have not received a response, am a paying customer, and have posted here as a last ditch attempt to raise some awareness of my issue. Is it common for customer support to ignore... customers? Can customers ever expect a response? Can you provide me with the contact information of someone that can resolve my issue? Thanks in advance.

I am experiencing the exact same issue. Paid for the ad-free version, formatted my hard drive, and reinstalled windows, attempted to re-activate the ad free version, receive the exact same message as OP. Additionally I attempted to contact support, and have not received a response. :'-( Please advise.