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About N4TE_B

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    Sr. Mgr. Customer Support & Outreach

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  1. If you could link a screenshot of these ads, I can pass it to the appropriate team for investigation. Thanks!
  2. Simply go to Bundles.bittorrent.com and click "Publish". Set up an account and follow the steps for configuring your Bundle and setting up your PayPal connection. Feel free to hit up Publisher Support (link is in the Publish area of the site, at the bottom), with any issues you encounter.
  3. We appreciate you letting us know about potential security issues. From what I can draw from your report, the xss alert is showing up via a script you are running to monitor your browser for this kind of potential security vulnerability. Is the "xss_by_Faizan" your own script, hence the name association with your forum handle? I'll definitely let the appropriate team know, and again we appreciate you flagging this. As you've redacted the URL, I assume you are on the BitTorrent Client Help Center, and from the fragment I can see, it looks like you are looking at a specific article. Would you mind dropping in the URL, and letting us know whether it's just this page or the whole Help Center site? Awesome, thanks!
  4. Thanks for reporting. I've reported this to our Ads team who will get rid of the ad immediately. Totally unacceptable.
  5. I too was going to suggest updating to the latest version, though from what the devs have come back with, it looks like the issue will still be there in the latest build. They have identified what's happening and are working on a fix for this, but in the mean time, please restart your Air. I know it seems basic, but they tell me that it should temporarily resolve the issue.
  6. Wow, thanks for the dump. I'll get some eyes on this.
  7. This issue has been fixed and pushed to the Google Play store. Let us know if you still encounter issues.
  8. When you are re-installing, are you removing or renaming the %appdata%/bittorrent folder? You can access this hidden folder by going to Start->Run->%AppData% in XP. To post a screen shot on the forums, you'll need to post it on a photo site (like imgur, photobucket, flickr etc) and drop the link in here.
  9. I believe this was addressed in a recent build. Try downloading the latest build (36618) and let me know if it doesn't work for you.
  10. The fix for this is available in the uTorrent Beta version for Mac, available here http://download-new.utorrent.com/endpoint/utmac/os/osx/track/beta/ If you are seeing this in the PC Client, let me know.
  11. Thanks for reporting. You aren't the only one affected. We are running to get a fix out to you all. Sorry for the trouble.
  12. *gets poked* You'd only need one license for up to 5 instances of the client on Windows. The Mac + VPN shouldn't matter in the chain here. Let us know if it isn't recognizing the license.
  13. I investigated what was going on here. It looks like the renewed activation limits we provided didn't take. It could be that not all the data was removed from your %appdata% folder, prior to applying the new key. Due to the length of time you've been working with the Support team, I've gone ahead and authorized a refund, which you should have received notice of. If you want to re-up your license, go right ahead, but again I suggest removing the files located in the BitTorrent folder within your %appdata% directory. Use the search function in your Start Menu to locate this normally hidden folder. Thanks, and our apologies if you felt you were treated poorly, we're using your interactions to improve our Support.
  14. Thanks for the heads up, we'll make sure the latest build is sent to Norton for inclusion in the exemption list. FYI, if you downloaded the latest stable build today from http://www.bittorrent.com/downloads, then you are on Version 7.9.2 (build 33876).
  15. You read that right!! BitTorrent is looking for an army of dedicated testers for upcoming product releases. Right now we are focused on testing an upcoming version of BitTorrent Sync, but we are looking for people to kick the tires on new products from here on out. There are some amazing things coming to BitTorrent, and if you want an early look at it, think about signing up to be a Community Tester. How do I become a Community Tester? It's easy, simply click this link http://svy.mk/TU212b and complete the short survey. Once submitted, hang tight, and we'll contact you with particulars about the program, how to get access to test builds and what to do from there. What's in it for me? Aside for our unending gratitude and the respect of your ..ahem.. peers, we plan to extend our appreciation to Community Testers in a variety of ways: One word: SchwaaaaagLord over your fellow forum members with a shiny Community Tester account title.Get access to closed areas of the Forums for discussion about these yet-to-be-released products..Direct communication with the BitTorrent teamA sense of complete self-satisfaction that your contribution changed the lives of tens of millions of people. ...But I've never used the product being tested before.. That's actually what we want. Everyone is welcomed to participate. Veterans and n00bs alike can help us produce something that works for the range of people looking for a new solution to transfer data between devices. Who knows, you might even find you can't live without one of our products. We look forward to hearing from you, so jump on board!!