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There are several books that have downloaded up to 99%. Status says "Error: Invalid Download state, try resuming"

When I look at the file folder everything says normal, 100%. I've tried force starting to no avail. 

I haven't downloaded books for a while but seem to recall a way to move the 99% books into iTunes. I can't remember how I did it and can't figure it out.  Can someone help me? 

Also, please don't assume that I'm totally knowledgeable about applications as I am 64 years old and need things explained clearly and completely. Think about teaching your Grandma. Thank you very much for your courtesy. Susanne

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