Agie88 Posted January 30, 2014 Report Share Posted January 30, 2014 Hi. I just downloaded today. I tried to use it but it will not work. The orange triangle is there saying no incoming connection. Also it says the port is not open but you can still download but I cant. DHT says waiting to log in. I am not sure what to do to get it working as I am new to all this. Thanks Link to comment Share on other sites More sharing options...
Harold Feit Posted January 30, 2014 Report Share Posted January 30, 2014 What internet security software do you have installed? Link to comment Share on other sites More sharing options...
Agie88 Posted January 30, 2014 Author Report Share Posted January 30, 2014 Norton. Also, I do not know if this makes a difference or not but I am tethering the I internet from my phone using a USB. (I don't know if that is the correct way to word it but I am sure you know what I mean). Link to comment Share on other sites More sharing options...
Harold Feit Posted January 30, 2014 Report Share Posted January 30, 2014 Try with it temporarily uninstalled. Link to comment Share on other sites More sharing options...
Agie88 Posted January 30, 2014 Author Report Share Posted January 30, 2014 I am very new to all this. how do I temporarily uninstall it. Also it is not like the paid version it is just the one that came on the computer with the free trial they give. Link to comment Share on other sites More sharing options...
Harold Feit Posted January 30, 2014 Report Share Posted January 30, 2014 Then permanently uninstall it through programs and features then run the removal utility from https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us Link to comment Share on other sites More sharing options...
Agie88 Posted January 30, 2014 Author Report Share Posted January 30, 2014 ok. so I believe I read correctly once I uninstall it there is a way to reinstall it? Link to comment Share on other sites More sharing options...
Harold Feit Posted January 30, 2014 Report Share Posted January 30, 2014 There is, but it is very much not a recommended internet security package. Link to comment Share on other sites More sharing options...
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