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Can't restore BitTorrent


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Hello everyone.

I am having a problem with my BitTorrent.

First let me say thank you for your great program! I'm a BIG fan of BitTorrent and it's 2-3 years that I'm using it and thank you again for making this program better and better.

I've updated my BitTorrent from V7.2 to 7.6 two days ago. I was not using my BitTorrent for a while since I was busy, but now I'm using it again.

Everything is fine when the PC is not idle. But when I'm leaving the PC, BitTorrent works for a few hours(not sure how much), but when I'm coming back to PC(it's tomorrow), I want to open the BitTorrent but I can't restore it from the system tray. However when I'm turning the monitor on and moving the mouse, a ballon is coming up from the BitTorrent and it tells me what torrents are completed downloading, just like the old days. Even when I'm moving the mouse on BitTorrent on the system tray it shows me the informations like up and down speed and torrents information. I wanna say it's not freezing, I just can't restore it. When I'm trying to open the BitTorrent from the bittorrent.exe, it's not working. It should open the BitTorrent or give you a message that BitTorrent is already running or not responding, right? But I don't get any messages. The only way to open the BitTorrent again is rebooting or ending the process.

That would be great if anyone can help me.

I'm running the BitTorrent on Windows 7 Ultimate 32-bit, with ESET Smart Security V5 and Malwerbytes' Anti Malware(it's fine to run both on a system and it's a long time that I'm using them).

Processor AMD quad core, 2GB of RAM DDR2 and ATI on board graphic. Let me add this that I'm closing all unnecessary programs when I'm leaving the PC.

Thank you very much.



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Sorry everyone, I've forgot to tell something important. When that problem is happening the BitTorrent stops downloading and doesn't download or upload at all but when I move the mouse on its icon on system tray it says it's downloading and uploading with the normal speed. Too weird!

Thanks again.



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Thank you for replying and sorry for the delay.

Before posting the logs, I've to say I've mentioned that if I kill the BitTorrent process after freezing it stays more stable however it still freezes.

Here's the Hijack log:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 1:34:44 PM, on 26/1/2012

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v9.00 (9.00.8112.16421)

Boot mode: Normal

Running processes:




C:\Program Files\Creative\Sound Blaster X-Fi Surround 5.1 Pro\Volume Panel\VolPanlu.exe

C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe

C:\Program Files\ESET\ESET Smart Security\egui.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe


C:\Program Files\Windows Sidebar\sidebar.exe



C:\Program Files\Creative\ShareDLL\CADI\NotiMan.exe


C:\Program Files\Winamp\winamp.exe

C:\Program Files\Internet Download Manager\IDMan.exe

C:\Program Files\Internet Download Manager\IEMonitor.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE


C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe




R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.narenji.ir/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = vtot.proxy.aol.com:80

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: (no name) - {00000000-6E41-4FD3-8538-502F5495E5FC} - (no file)

O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O3 - Toolbar: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)

O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi Surround 5.1 Pro\Volume Panel\VolPanlu.exe" /r

O4 - HKLM\..\Run: [Module Loader] C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe -StartUpRun

O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

O4 - HKLM\..\Run: [bigDog305] C:\Windows\VM305_STI.EXE VIMICRO USB PC Camera (ZC0305)

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [Google Update] "C:\Users\Amin\AppData\Local\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')

O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm

O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm

O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm

O9 - Extra button: Translate this web page with Babylon - {F72841F0-4EF1-4df5-BCE5-B3AC8ACF5478} - C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll (file missing)

O9 - Extra 'Tools' menuitem: Translate this web page with Babylon - {F72841F0-4EF1-4df5-BCE5-B3AC8ACF5478} - C:\Program Files\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll (file missing)

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O16 - DPF: {0D6709DD-4ED8-40CA-B459-2757AEEF7BEE} (Dldrv2 Control) - http://download.gigabyte.com.tw/object/Dldrv.ocx

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} (Creative Software AutoUpdate Support Package 2) - http://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O16 - DPF: {E705A591-DA3C-4228-B0D5-A356DBA42FBF} (Creative Software AutoUpdate 2) - http://ccfiles.creative.com/Web/softwareupdate/su2/ocx/20015/CTSUEng.cab

O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/softwareupdate/ocx/110926/CTPID.cab

O22 - SharedTaskScheduler: ObjectDockShellExt - {1984D045-52CF-49cd-DB77-08F378FEA4DB} - C:\Program Files\Stardock\ObjectDockFree\ODMenu.dll

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: AST Service (astcc) - Nalpeiron Ltd. - C:\Windows\system32\ASTSRV.EXE

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\AL6Licensing.exe

O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe

O23 - Service: Creative Media Toolbox 6 Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\MT6Licensing.exe

O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe

O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe


End of file - 7865 bytes

And the ProcessExplorer:

Process PID CPU Private Bytes Working Set Description Company Name

System Idle Process 0 84.10 0 K 24 K

System 4 0.16 68 K 384 K

csrss.exe 512 0.01 1,652 K 1,576 K Client Server Runtime Process Microsoft Corporation

wininit.exe 604 1,032 K 264 K Windows Start-Up Application Microsoft Corporation

csrss.exe 616 0.20 10,684 K 7,964 K Client Server Runtime Process Microsoft Corporation

winlogon.exe 740 2,076 K 616 K Windows Logon Application Microsoft Corporation

explorer.exe 2244 0.07 81,252 K 58,116 K Windows Explorer Microsoft Corporation

VolPanlu.exe 2668 0.01 12,120 K 1,276 K VolPanlu.exe Creative Technology Ltd

DLLML.exe 2676 12,872 K 2,916 K DLL Module Loader Creative Technology Ltd.

egui.exe 2704 0.01 7,908 K 5,868 K ESET GUI ESET

mbamgui.exe 2824 3,216 K 944 K Malwarebytes Anti-Malware Malwarebytes Corporation

VM305_STI.EXE 2832 0.04 1,868 K 792 K Vimicro Vimicro

sidebar.exe 2848 0.25 94,884 K 27,264 K Windows Desktop Gadgets Microsoft Corporation

StikyNot.exe 2912 < 0.01 5,496 K 4,688 K Sticky Notes Microsoft Corporation

taskmgr.exe 6100 0.08 3,464 K 4,976 K Windows Task Manager Microsoft Corporation

winamp.exe 2724 1.75 96,000 K 54,244 K Winamp Nullsoft, Inc.

IDMan.exe 4680 75,020 K 21,228 K Internet Download Manager (IDM) Tonec Inc.

IEMonitor.exe 4956 1,792 K 900 K Internet Download Manager agent for click monitoring in IE-based browsers Tonec Inc.

SetPoint.exe 1100 7,184 K 3,176 K Logitech SetPoint Event Manager (UNICODE) Logitech, Inc.

KHALMNPR.exe 2388 5,596 K 1,016 K Logitech KHAL Main Process Logitech, Inc.

iexplore.exe 5728 < 0.01 12,192 K 20,060 K Internet Explorer Microsoft Corporation

iexplore.exe 5956 0.06 57,600 K 50,432 K Internet Explorer Microsoft Corporation

iexplore.exe 3452 0.01 26,164 K 46,040 K Internet Explorer Microsoft Corporation

iexplore.exe 5260 14,520 K 37,664 K Internet Explorer Microsoft Corporation

bittorrent.exe 3428 4.92 543,400 K 517,752 K BitTorrent BitTorrent, Inc.

procexp.exe 5532 2.43 14,736 K 24,884 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

GoogleCrashHandler.exe 3228 2,624 K 968 K Google Installer Google Inc.

Process: bittorrent.exe Pid: 3428

Name Description Company Name Version

advapi32.dll Advanced Windows 32 Base API Microsoft Corporation 6.1.7601.17514

apisetschema.dll ApiSet Schema DLL Microsoft Corporation 6.1.7600.16385

authz.dll Authorization Framework Microsoft Corporation 6.1.7600.16385

bcrypt.dll Windows Cryptographic Primitives Library Microsoft Corporation 6.1.7600.16385

bcryptprimitives.dll Windows Cryptographic Primitives Library Microsoft Corporation 6.1.7600.16385

bittorrent.exe BitTorrent BitTorrent, Inc.




cfgmgr32.dll Configuration Manager DLL Microsoft Corporation 6.1.7601.17514

clbcatq.dll COM+ Configuration Catalog Microsoft Corporation 2001.12.8530.16385

comctl32.dll User Experience Controls Library Microsoft Corporation 6.10.7601.17514

comctl32.dll.mui User Experience Controls Library Microsoft Corporation 6.10.7600.16385

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.1.7601.17514

crypt32.dll Crypto API32 Microsoft Corporation 6.1.7601.17514

cryptbase.dll Base cryptographic API DLL Microsoft Corporation 6.1.7600.16385

cryptsp.dll Cryptographic Service Provider API Microsoft Corporation 6.1.7600.16385

devobj.dll Device Information Set DLL Microsoft Corporation 6.1.7600.16385

dhcpcsvc.dll DHCP Client Service Microsoft Corporation 6.1.7600.16385

dhcpcsvc6.dll DHCPv6 Client Microsoft Corporation 6.1.7600.16385

dnsapi.dll DNS Client API DLL Microsoft Corporation 6.1.7601.17570

duser.dll Windows DirectUser Engine Microsoft Corporation 6.1.7600.16385

duser.dll.mui Windows DirectUser Engine Microsoft Corporation 6.1.7600.16385

dwmapi.dll Microsoft Desktop Window Manager API Microsoft Corporation 6.1.7600.16385

FirewallAPI.dll Windows Firewall API Microsoft Corporation 6.1.7600.16385

FWPUCLNT.DLL FWP/IPsec User-Mode API Microsoft Corporation 6.1.7601.17514

gdi32.dll GDI Client DLL Microsoft Corporation 6.1.7601.17514

IconCodecService.dll Converts a PNG part of the icon to a legacy bmp icon Microsoft Corporation 6.1.7600.16385

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 9.0.8112.16440

imageres.dll Windows Image Resource Microsoft Corporation 6.1.7600.16385

imm32.dll Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.1.7601.17514




IPHLPAPI.DLL IP Helper API Microsoft Corporation 6.1.7601.17514

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.1.7601.17651

KernelBase.dll Windows NT BASE API Client DLL Microsoft Corporation 6.1.7601.17651

KernelBase.dll.mui Windows NT BASE API Client DLL Microsoft Corporation 6.1.7600.16385

lgscroll.dll Logitech Scroll Enabler (UNICODE) Logitech, Inc.


lpk.dll Language Pack Microsoft Corporation 6.1.7600.16385

msasn1.dll ASN.1 Runtime APIs Microsoft Corporation 6.1.7601.17514

msctf.dll MSCTF Server DLL Microsoft Corporation 6.1.7600.16385

msi.dll Windows Installer Microsoft Corporation 5.0.7601.17514

msiltcfg.dll Windows Installer Configuration API Stub Microsoft Corporation 5.0.7600.16385

msimg32.dll GDIEXT Client DLL Microsoft Corporation 6.1.7600.16385

msvcr80.dll Microsoft® C Runtime Library Microsoft Corporation 8.0.50727.6195

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.7600.16385

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.1.7601.17514

ncrypt.dll Windows cryptographic library Microsoft Corporation 6.1.7600.16385

netprofm.dll Network List Manager Microsoft Corporation 6.1.7600.16385

nlaapi.dll Network Location Awareness 2 Microsoft Corporation 6.1.7601.17514

normaliz.dll Unicode Normalization DLL Microsoft Corporation 6.1.7600.16385

npmproxy.dll Network List Manager Proxy Microsoft Corporation 6.1.7600.16385

nsi.dll NSI User-mode interface DLL Microsoft Corporation 6.1.7600.16385

ntdll.dll NT Layer DLL Microsoft Corporation 6.1.7601.17725

ntmarta.dll Windows NT MARTA provider Microsoft Corporation 6.1.7600.16385

ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.1.7601.17514

oleaut32.dll Microsoft Corporation 6.1.7601.17676

PeerDist.dll BranchCache Client Library Microsoft Corporation 6.1.7600.16385

profapi.dll User Profile Basic API Microsoft Corporation 6.1.7600.16385

psapi.dll Process Status Helper Microsoft Corporation 6.1.7600.16385

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.1.7600.16385

rasapi32.dll Remote Access API Microsoft Corporation 6.1.7600.16385

rasman.dll Remote Access Connection Manager Microsoft Corporation 6.1.7600.16385

rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation 6.1.7601.17514

RpcRtRemote.dll Remote RPC Extension Microsoft Corporation 6.1.7601.17514

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.1.7600.16385

rtutils.dll Routing Utilities Microsoft Corporation 6.1.7601.17514

sechost.dll Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation 6.1.7600.16385

secur32.dll Security Support Provider Interface Microsoft Corporation 6.1.7601.17725

SensApi.dll SENS Connectivity API DLL Microsoft Corporation 6.1.7600.16385

setupapi.dll Windows Setup API Microsoft Corporation 6.1.7601.17514

shell32.dll Windows Shell Common Dll Microsoft Corporation 6.1.7601.17678

shlwapi.dll Shell Light-weight Utility Library Microsoft Corporation 6.1.7601.17514


sspicli.dll Security Support Provider Interface Microsoft Corporation 6.1.7601.17725


urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 9.0.8112.16440

user32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.1.7601.17514

userenv.dll Userenv Microsoft Corporation 6.1.7601.17514

usp10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.7601.17514

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.1.7600.16385

version.dll Version Checking and File Installation Libraries Microsoft Corporation 6.1.7600.16385

WindowsCodecs.dll Microsoft Windows Codecs Library Microsoft Corporation 6.1.7601.17514

wininet.dll Internet Extensions for Win32 Microsoft Corporation 9.0.8112.16440

winnsi.dll Network Store Information RPC interface Microsoft Corporation 6.1.7600.16385

wintrust.dll Microsoft Trust Verification APIs Microsoft Corporation 6.1.7601.17514

Wldap32.dll Win32 LDAP API DLL Microsoft Corporation 6.1.7601.17514

ws2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.1.7601.17514

wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.1.7600.16385

WSHTCPIP.DLL Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.1.7600.16385

Thanks again.



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It's complete package but I turn the firewall off when the BitTorrent is downloading.

And the Malwarebytes', as I said I'm using both at the same time for a long time now and running both on a machine is totally fine, however I'll exit Malwarebytes' tonight to see if BitTorrent freezes or not.




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Sorry for posting a lot but I really need help.

I've a new information that might be helpful.

Yesterday when I started using my computer I had to close BitTorrent since it was on not responding and after that I opened it.

I've used the PC for like 10 hours and I didn't leave the PC at all, I was uisng it the whole time.

After using the computer for 10 I was going to leave it to idle so I've tried to resume the BitTorrent but I realised that BitTorrent freezed during using the PC.

I'm not sure when it freezed but I guess after 6 to 8 hours that BitTorrent was open. What I'm trying to say is the BitTorrent freezes even if I don't leave the PC.

Please please help me, it's really bothering me.


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  • 7 months later...

Am I dreaming?! BitTorrent is running for 3 days without any problems. No hangs. Amazing.

Here's the deal. I updated my BitTorrent from V7.6.1 to V7.7 build 27824 and I no longer have the freezing problem.

I saw a few topics and lotta reply about freezing problem on V7.6.1. Now may I ask what was the change? I mean what was the problem on the previous versions? Keep the change in future updates!

Thank you guys! Thank you very much. BitTorrent rocks.

However, I had a little problem with the update. When I updated, and opened the BitTorrent, the client started some of my stopped torrents using "Force start". Almost 30 of them. That was annoying. I had to remove the downloaded files and stop the torrents again.

One more thing. The client didn't update to V7.7 itself. Even when I checked for new version, it said there is no update. I had to download and install myself.

There is someone on another topic that has the same problem and he posted on 01 Septemer. I think his client isn't able to find the update as well. I'll there post and say about the update. Please check the updater.

Please tell us about the change!

Thanks again.

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