Uopdates won't install

[Leonard Erickson]

I'm running Bittorrent 7.6 (build 26764) under Windows 2000 SP4.

For months, I've been getting notices that an update is available. But regardless of whether I click on "install update" or download the current version and try to run the install file, things end with the same error:

The procedure entry point GetExtendedTcpTable could not be located in the dynamic link library IPHLPAPI.DLL

Since this site *does* still list Windows 2000 as being supported, I'd like to know what's being done to fix the error.

I tried replying to someone who posted about the same error back in May, but the reply was deleted.

[Harold Feit]

Since this site *does* still list Windows 2000 as being supported

That is no longer the case, provide a reference link so I can pass things along to the maintainer of the site to get it updated.

[Leonard Erickson]

That is no longer the case, provide a reference link so I can pass things along to the maintainer of the site to get it updated.

I'm trying to find it. It doesn't help that there's not a "Hardware & software requirements" link. At least not anywhere obvious.

Also, please pass along to your programmers a novel suggestion. That install routines (including update downloads) should check the OS version *first* and give an appropriate error message *before* doing anything else. This is (or should be) standard "best practices".

In any case, there's still a problem, because you've got another complaint about the same error from back in May, but that person is running Windows XP SP3. Or don't you support *that* anymore either?

http://forum.bittorrent.com/topic/5758-cant-install-version-761/

Still haven't found the page I found back when updates started failing, but I did find that on http://www.bittorrent.com/downloads the link to "User Manual" is broken.

Ah. Found it.

It's in the user manual.

http://user.bittorrent.com/help/manual/chapter0103

To sum up. You need to fix the manual. You need to have the system requirements as a *prominent* link on the pages that offer a download. And the software itself needs to check OS versions first thing during install/update and notify the user if they've got a version that it won't run on.

You can (and should) also do that check when someone tries to download the program. But only as a warning. And yes, you *can* check OS version when someone is accessing your web page. Warning only, because they may be downloading on a system other than the one they want to install on.